Refund policy

Returns and Refund Policy

We offer a 15 days return and replacement window from the date of delivery. If 15 days have gone by since your delivery, we cannot offer you a refund or an exchange.

Return and Replacement Conditions

To be eligible for a return or replacement, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all product tags, labels, and certificates intact.

Non-Eligible Cases

Returns or refunds will not be approved for:

• Change of mind

• No longer needed / Ordered by mistake

• Dislike after receiving the product

• Minor variations in color, fabric, or finish

• Size or fit issues where the correct item was delivered

Items that have been:

• Worn, used, washed, or dry cleaned

• Altered, shrunk, or stitched by a tailor

• Damaged due to misuse

Other cases:

• Requests submitted after 15 days of delivery

• Requests without sufficient explanation or evidence

• Any cases of Fraud

Refund Turnaround Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account within 3 to 5 business days. To initiate a claim, contact us at zainbiaofficial@gmail.com or WhatsApp 03205555173.